Contact & Support
Get in Touch
For all inquiries, reach us at: support@imba.studio
We aim to respond to all messages within 24-48 hours on business days.
Before You Contact Us
Many common questions can be resolved quickly:
- Jobs stuck in "processing": Most jobs complete within 5-10 minutes. If a job takes longer than 30 minutes, please contact us.
- Payment issues: Check your email for Stripe receipts. If you were charged but didn't receive credits, email us with your receipt.
- Video quality concerns: Output quality depends on source video resolution. We recommend using videos with at least 720p resolution.
- Credit questions: Your credit balance is shown in the dashboard. Credits refresh monthly on subscription plans.
Bug Reports
If you encounter a bug, please include:
- What you were trying to do
- What happened instead
- The URL of the video you were processing (if applicable)
- Any error messages you saw
- Your browser and device type
Response Times
- General inquiries: 1-2 business days
- Payment/billing issues: Same business day when possible
- Technical issues: 1-3 business days