Refund Policy
Last updated: February 2025
Subscriptions
Monthly subscriptions: You may cancel at any time. Your subscription will remain active until the end of the current billing period. We do not offer prorated refunds for partial months.
First-time subscribers: If you're unhappy within the first 7 days of your initial subscription, contact us and we'll work with you to make it right, which may include a full refund.
Credits
- Unused credits: Monthly allowance credits reset each billing cycle and cannot be refunded
- Purchased top-up credits: Non-refundable once purchased
- Failed jobs: If a job fails due to a system error on our end, we'll restore your credits automatically
When We May Issue Refunds
- Significant service outages that prevented you from using credits
- Billing errors (duplicate charges, incorrect amounts)
- First-time subscriber dissatisfaction within 7 days
When We Cannot Offer Refunds
- Output quality issues that result from low-quality source videos
- User error (e.g., processing the wrong video)
- Clips that don't match your creative expectations (the AI selects clips automatically)
- Unused credits from expired billing periods
- Account termination due to Terms of Service violations
How to Request a Refund
Email support@imba.studio with:
- Your account email
- The charge date and amount
- Reason for the refund request
We aim to respond within 2 business days. Approved refunds are processed within 5-10 business days and will appear on your original payment method.
Chargebacks
We prefer to resolve issues directly. If you believe you've been charged incorrectly, please contact us before initiating a chargeback with your bank. Chargebacks may result in account suspension.
Questions
Billing questions? support@imba.studio